FAQ's

YOUR QUESTIONS ANSWERED

Below are answers to some of the most common questions we are asked on a day to day basis.  Just click each question to see the answers.

If there’s something we’ve not covered, give us a shout on Facebook via the chat box at the bottom right of the screen, or contact us.

We are based between Fareham & Southampton in Hampshire, but work with clients from all over the UK.

Depending on the type of site you need, build time is generally between 3 – 8 weeks. We’ll discuss timescales with you during the specification process.

Payment can be made via bank transfer, PayPal or by Direct Debit if you wish to pay for your website over 3 months.

We usually ask you to provide outline text for your pages, along with any images you would like us to use.

We always recommend that you engage a professional photographer for specific images, i.e. photographs of products, staff members or your premises. 

Professional photography  makes a huge impact on the way we present your business, and can mean the difference between success or failure of your website. 

This is up to you really. If you would like us to manage your website content on a regular or periodical basis, we charge £30 per hour for maintenance.

You will also need to pay a small monthly web hosting fee which is a little bit like a rental, for space for your website on our web server. This fee also covers your email service.

If we have used any plugins on your website that require an annual subscription, this will be outlined in our estimate.

You don’t have to, however in order to effectively support your website, it’s easier if we host it on our server. This removes any passing of the buck by third party hosts if something goes wrong. 

If there are any problems or errors, we can quickly react instead of waiting for a third party host to investigate issues on your behalf.

Yes, absolutely! Our websites are built with an intuitive user interface, making editing your pages straightforward.

But if you would prefer us to do this for you, we can make any alterations at a fee of £30/hour.

Not in the conventional sense of off the shelf pre-designed website templates.

We build all of our websites with the WordPress content management system coupled with a page builder application called Elementor.

Why? We wanted to find an interface that our clients would find intuitive to maintain their own website. Elementor was in our opinion the best of all solutions we tested.

While we use a minimalist skeleton framework as the starting platform for all of our websites,  the design is a bespoke process, rather than simply selecting pre-designed sections from an off the shelf template.

Also, we believe that using industry recognised tools means that you can take your website elsewhere at any time you choose, rather than being stuck with a bespoke website framework that is specific to one company.

We will build your website with all of the necessary elements to comply with best practice for GDPR. This includes all necessary disclaimers and opt-in checkboxes on email forms and order processes. We also include privacy & cookie policies powered by Iubenda.

We do however recommend that you seek your own professional GDPR guidance to guarantee that your website complies with all of your businesses obligations.

Yes! We offer a full branding service, from a simple logo to a full corporate branding package.