WORDPRESS MAINTENANCE

ON DEMAND WORDPRESS SUPPORT WHEN YOU NEED IT

MONTHLY
YEARLY

Support Pro

£ 229
Monthly
  • WordPress Core Updates
  • Theme & Plugin Updates
  • Secure Cloud Backups
  • Uptime Monitoring
  • Quarterly WordPress Audit
  • Hosting Included
  • Staging Website
  • Unlimited Changes/Fixes
  • Speed Optimisation
  • Image Optimisation
  • Security Hardened
  • Priority Support
  • WooCommerce Support

Support

£ 99
Monthly
  • WordPress Core Updates
  • Theme & Plugin Updates
  • Secure Cloud Backups
  • Uptime Monitoring
  • Biannual WordPress Audit
  • Hosting Included
  • Staging Website
  • Unlimited Changes/Fixes
  • Speed Optimisation
  • Image Optimisation
  • Security Hardened
  • Priority Support
  • WooCommerce Support
Popular

Maintenance

£ 29
Monthly
  • WordPress Core Updates
  • Theme & Plugin Updates
  • Secure Cloud Backups
  • Uptime Monitoring
  • 50% Off WordPress Audit
  • Hosting Included
  • Staging Website
  • Unlimited Changes/Fixes
  • Speed Optimisation
  • Image Optimisation
  • Security Hardened
  • Priority Support
  • WooCommerce Support

All plans are priced “per site”. I.e. If you require maintenance for 3 sites, you’ll need to sign up for a plan for each site.

1 HOUR WORDPRESS HOTFIX

£69.00
When you don’t want to sign up for a monthly plan and just need some one time help.

If we can fix your issue within one hour, we’ll just get on and have you back up and running. If your problem is a little more complex and requires  more time, we’ll provide you with a full diagnosis, and provide an estimate to get the job done.

SERVICE FEATURES

WORDPRESS CORE UPDATES

Keeping WordPress up to date is essential to maintain system security and optimal performance. We apply version updates as they are released.

WEEKLY THEME & PLUGIN UPDATES

Your theme and plugins are updated weekly by our team with our carefully structured process during off peak times to minimise impact on your website.

UNLIMITED CHANGES/FIXES

With our Support & Support Pro plans, let us take care of any content edits, additions or fixe so you can focus on running your business!

SPEED OPTIMISATION

Our Support & Support Pro plans include WordPress speed optimisation to increase website performance!

SECURITY HARDENED

Our Support & Support Pro plans include a security plugin that adds a layer of protection against hacking & exploits.

IMAGE OPTIMISATION

If we need to call on a stored backup, we can restore your site back to a chosen point with just one click!

SECURE BACKUPS

Your entire website is backed up to the cloud up to 4 times a day. If your server crashes or you suffer a hack, nothing is lost.

HOSTING INCLUDED

Get FREE hosting when you sign up to our Support or Support Pro plans.

STAGING WEBSITE

We provide an offline clone of your website where changes, updates & additions can be added and approved prior to live publication.

UPTIME MONITORING

Your website is monitored 24 hours a day. If your site goes down, we immediately spring into action to resolve any problems.

ANNUAL WORDPRESS AUDIT

Our Support Pro plan includes an annual WordPress Audit worth £499, essential for ensuring your website is running at optimal technical & search performance.

PRIORITY SUPPORT

Our Support Pro plan pushes you to the front of the queue when you need help. Just submit a support ticket for immediate attention.

WORDPRESS MAINTENANCE FAQ

Some examples of what is or isn’t included:

Example A

  • Included: You need an image updated with a new one provided by you.
  • Not included: You want us to edit an existing image for you.

Example B

  • Included: You have purchased a plugin that you would like installed and configured.
  • Not Included: You would like us to code a custom function to your specification. (This is considered Custom Development).

Example C

  • Included: You have a new product you would like added to WooCommerce (You provide the content).
  • Not Included: You want us to source images and write product descriptions for you.

Example D

  • Included: You would like a blog that you have written added to your website
  • Not included: You want us to write a blog for you.

If you have a regular requirement that you’re not sure falls under this feature, get in touch and tell us what you’re looking to achieve!

Yes, just select our One Off Fix product, there is no monthly subscription for this option. 

We’ll take a look at your issue and attempt to diagnose/resolve it for you. If the issue is linked to a bigger problem we’ll discuss the options with you. If we are unable to resolve your problem, we’ll give you a full refund.

It’s not essential to host your website with us, but it helps us to work more efficiently for you if you do.

If a problem arises relating to your hosting settings or web server, we can respond far quicker if your website is on our server.

If your website is hosted elsewhere, it can cause  difficulties, and experience has shown us that adding another link in the communication chain can result in delays.

Third party hosts often have different security policies and may be unwilling to discuss any host related issues with us.

So, if you host with us, the buck stops with us, and we’ll be able to respond immediately to any problems.

Don’t forget, our Update Plus & Ecommerce plans include FREE UK hosting, so no need to pay for an additional hosting plan!

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