Our client-only services
Tickets received over the weekend/bank holidays are dealt with in the order they are received on the next working day.
Support is billed at £50/hour with a minimum fee of 30 minutes/£25 per issue. Remaining time is billed in 15 minute increments. Hence, 45 minutes would be £37.50.
Out of business hours support is billed at £100/hour at my discretion, however out of hours availability is not guaranteed.
To request help with an issue
All new tickets are dealt with on a first come first served basis.
Any fees for work required will be cleared with you first before proceeding.
Hosting support is always free!
Manage all of Your tickets
View current or historical tickets from your own dashboard.
You can respond to tickets via conventional email, or see all of your tickets in our intuitive dashboard.
